Shipping & Delivery
Carriers and lead times vary by manufacturer. Orders are shipped manufacturer direct. Multi-product orders may ship from multiple locations. Ship dates are provided within 24 hours (M-F) and tracking number(s) are posted upon shipment. Most parts ship in 1 – 3 days. Some parts may take up to 2 weeks (10 business days) to ship. We are happy to inquire about current lead times before you place an order. Known back-orders will be posted on the product page. Contact us if a delivery is not received as expected. We will contact the manufacturer for resolution.
Returns are accepted according to manufacturer policies. All returns must be approved. If approved, the buyer is responsible for the return shipping charges. A re-stocking fee up to 25% (depending on manufacturer) applies to all approved returns. Return instructions are provided by the receiving manufacturer.
Damaged goods must be noted on the BOL or delivery receipt. Inspect delivered goods before signing the delivery receipt or bill of lading (BOL). Snap a photograph of the damages and the BOL or delivery receipt and send it to firstname.lastname@example.org. We will submit your evidence to the manufacturer to file claim with the offending carrier.
Shipping is “free” to any location in the continental USA. Free shipping applies to the first delivery attempt. Because prices are freight based, shipments returned to sender as “undeliverable” will incur a re-delivery fee. (You are responsible for the freight if your order is returned to sender and must be reshipped.) We will send a secure electronic invoice for payment of the additional freight charges. Please ensure that the delivery address is current and correct. Someone must be present to receive LTL shipments.