Shipments and returns
Carriers and lead times vary by manufacturer. Orders are shipped manufacturer direct or direct from the manufacturer’s Master Distributor. Multi-product orders may ship from multiple locations. Ship dates are provided within 24 hours (M-F) and tracking number(s) are posted upon shipment. Most parts ship in 1 – 3 days. Some parts may take up to 2 weeks (10 business days) to ship. We are happy to inquire about current lead times before you place an order. Known back-orders will be posted on the product page. Contact us if a delivery is not received as expected. We will contact the manufacturer or warehouse for resolution.
Returns are accepted according to manufacturer and warehouse policies. All returns must be approved. If approved, the buyer is responsible for the return shipping charges. A re-stocking fee of 25% applies to all approved returns. Return instructions are provided by the receiving manufacturer or warehouse.
Damaged goods must be noted on the BOL or delivery receipt. Inspect delivered goods before signing the delivery receipt or bill of lading (BOL). Snap a photograph of the damages and the BOL or delivery receipt and send it to email@example.com. We will submit your evidence to the manufacturer or warehouse for resolution.